Returns

1. Return period: The consumer may return the product within 14 days from the moment of receiving it, without giving any reason.
2. Period for multiple products: In the case of orders including several products, the period is counted from the moment the last product is delivered.
3. Return address: Returns should be sent to the seller’s address. The return cost is covered by the customer:
   Brilanteshop.pl
   Koperwerf 27, 2544EM Den Haag
   E-mail: [email protected]
   Phone: +31624923140 (8:00-15:00)
4. Return method: The consumer may return the product using any shipping method (courier, postal service). The return shipment cost is covered by the consumer.
5. Refund: The seller refunds the payment immediately, no later than within 14 days from receiving the return statement. The refund is issued in the form chosen by the customer during the purchase. The processing time may depend on the payment operator and the customer’s bank.
6. Refund condition: The seller may withhold the refund until receiving the returned product or receiving proof of shipment.

Complaints

1. The consumer has the right to file a complaint if the product is defective or not compliant with the contract.
2. Complaint address
   Brilanteshop.pl
   Koperwerf 27, 2544EM Den Haag
   E-mail: [email protected]
   Phone: +31624923140 (8:00-15:00)
3. Complaint submission method: The claimed product may be returned using any shipping method. The shipping cost is covered by the seller if the complaint is accepted.
4. Complaint processing time: The seller will process the complaint within 14 calendar days and inform the consumer about the outcome.
5. Complaint decision: If the complaint is accepted, the seller will refund the full purchase cost or replace the product with a new one.